Chat line trail
The goal of Intel Labs' River Trail project, also known as Parallel Java Script, is to put the parallel compute power of the client's hardware into the hands of the web developer while staying within the safe and secure boundaries of the familiar Java Script programming paradigm.
River Trail gently extends Java Script with simple deterministic data-parallel constructs that are translated at runtime into a low-level hardware abstraction layer.
And the best part, as you know by now, is that you can configure your way to chat-happy customers alongside the Salesforce features you already use.
And your agents don’t have to change anything about the way they work—Live Agent fits right in with the Salesforce Console. Now you’re ready to effortlessly elevate the chat experience for your customers and support staff without touching any code.
This module will arm you with all the lingo and know-how to take your basic implementation to the next level. Everything we’re about to show you is quick to enable and requires absolutely no code.
If you would like to get a feel for the programming model and experiment with the API without installing anything, take a look at our interactive River Trail shell.Now’s a good time to stop and answer: Why is live chat important? Since the early 2000s (yeah, ancient history), web-based chat has become ingrained in our day-to-day interactions. But the benefits of live chat reach further than customer satisfaction.Back then, it was a tool for connecting us with our “buddy lists,” but it was only a matter of time before we’d expect the same TLC from everyone else. Providing proactive, personalized support while customers are shopping or looking through help articles can be the difference between a happy customer who keeps coming back, and one who… Agents can handle multiple chats at once, which drives down your support center’s costs. Are customers struggling to find your return policy? You don’t have to wait for cases to go through your entire support team to hear that something’s wrong.The River Trail Firefox extension allows Java Script to interface with Open CL.Therefore, to benefit from having the extension installed, you must install Open CL.
Feedback is highly appreciated and should be directed to the es-discuss mailing list.