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Enough to make store clerks not know how to help customers, enough to cause high returns on Windows Phone devices, and enough to give the platform a bad rep.
If, however, Windows Phone was aimed at the power user, then things make even less sense.
It’s not as if the release of Instagram will be the magical panacea to the platform’s issues.
While the app problem is partly true, it is in no way, shape or form, the sole reason why Windows Phone isn’t gaining traction.
Things are improving, surely, and Windows Phone might be taking less time to do so than i OS or Android, but the problem is that it launched after them, meaning that even though it evolved faster on a parallel scale, it already had a few years to catch up on from the get-go.
Microsoft hasn’t managed to iterate fast enough, and we keep hearing promises of Mango, and WP8, and GDR2 and Blue, to fix problems.
This requirement means that even if you buy a cheap Windows Phone device, you will get an almost identical experience to the high-end devices.
But if you were an average customer, with no particular preference, you’d have almost zero chance of walking out of a retail store — even that of the most “exclusive” and “trusted” partners — with a Windows Phone device. It’s simple to use for basic tasks, beautiful to look at, consistent throughout default and third-party apps.As a matter of fact, you will likely find 80-90% of the same or equivalent apps that you are used to on Android or i OS, and the community is very active — and creative — in trying to fill the remaining gap, so the app problem is only minor, if anything. The apps are a symptom of the problem, an outward expression of it, if you will, but they are not the underlying cause. I take mobile technology to heart, and that’s why I love and hate companies passionately. I loved Nokia’s hardware and software, and I invested a lot of my free time to help run Symbian-Guru.And while I don’t claim to be an expert on mobile phone markets and strategies, there are six problems I can see with Windows Phone that I will explain below. However, I got sour a couple of years ago and switched to Android.Otherwise, there’s no way to see your new notifications when you unlock your phone after leaving it in your pocket for an hour or so, and, until very recently, if you were in a weak-reception area, in offline mode, or didn’t have 3G, you’d only get notified once every 30 minutes of your Whatsapp or IM messages.Compare this with the way Android and i OS work, out of the box, no toggles, no settings necessary, and you see why users have been historically frustrated with Windows Phone.
With the mobile market being what it is, a huge portion of worldwide phone sales relies on contracts and operator support.